Privacy Policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for entering into a contract. You are not obligated to provide the data. Failure to provide it will have no consequences. This applies only insofar as no other information is provided in the following processing operations.
“Personal data” means all information relating to an identified or identifiable natural person.

Server log files

You can visit our website without providing any personal information.
Each time you access our website, your internet browser transmits usage data to us or our web host/IT service provider, which is then stored in log files (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the IP address, the amount of data transferred, and the requesting provider.
This processing is based on Article 6(1)(f) GDPR, as it is in our overriding legitimate interest to ensure the smooth operation of our website and to improve our services.
Your data may be transferred to third countries outside the European Union for which the EU Commission has issued an adequacy decision.

contact

Responsible

Please contact us if you wish. The data controller is: Jens Stenzel, Süsterstraße 20, 49074 Osnabrück, Germany, +49 541 40704311, info@raka-textil.shop

Customer initiates contact via email

When you contact us proactively via email, we collect your personal data (name, email address, message text) only to the extent that you provide it. This data processing serves to process and respond to your inquiry.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice regarding a potential purchase, preparing a quote) or relates to a contract already concluded between you and us, this data processing is based on Article 6(1)(b) GDPR.
If the contact is for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
We use your email address only to process your inquiry. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Data collection and processing when using the contact form

When you use the contact form, we collect your personal data (name, email address, message text) only to the extent that you provide it. This data processing serves the purpose of contacting you.
If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice regarding a potential purchase, preparing a quote) or relates to a contract already concluded between you and us, this data processing is based on Article 6(1)(b) GDPR. If the contact is for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in processing and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR. We use your email address only to process your inquiry. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Collection and processing of data when images are sent via upload

We provide an image file upload function on our website. This allows you to send us images via encrypted data transmission. When you submit your images, we may collect your personal data (images of identifiable individuals) only to the extent that you provide it. This data processing serves the purpose of creating personalized products. The submitted image serves as a template for the product and is used for this purpose (e.g., T-shirt printing). This processing is based on Article 6 Paragraph 1 Letter b of the GDPR and is necessary for the performance of a contract with you.
Your data may be shared with service providers that we use for order processing. It will not be shared with any other third parties.
We use the image you submit only within the scope of providing the service. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.

Collection and Processing of Images Sent via Email:
You have the option of sending us images via email in connection with ordering a personalized product.
By submitting your images, we may collect your personal data (images of identifiable individuals) only to the extent that you provide it. The data processing serves the purpose of creating personalized products. The submitted image serves as a template for the product and is used for this purpose (e.g., T-shirt printing). Processing is based on Article 6 Paragraph 1 Letter b GDPR and is necessary for the performance of a contract with you.
Your data will not be shared with third parties.
We use the image you submit only within the scope of providing the service. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

WhatsApp Business

When you contact us via WhatsApp for business purposes, we use the WhatsApp Business version provided by WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you reside outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The data processing serves to process and respond to your contact request. For this purpose, we collect and process your mobile phone number registered with WhatsApp, your name (if provided), and other data to the extent you provide it. We use a mobile device for this service whose address book contains only data from users who have contacted us via WhatsApp. Therefore, no personal data is transferred to WhatsApp without your prior consent.
Your data is transferred by WhatsApp to servers of Meta Platforms Inc. in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. is certified according to the TADPF and has therefore committed to complying with European data protection principles. If the contact is for the purpose of carrying out pre-contractual measures (e.g., providing advice regarding a potential purchase, preparing a quote) or relates to a contract already concluded between you and us, this data processing is based on Article 6(1)(b) GDPR.
If the contact is for other reasons, this data processing is based on Article 6(1)(f) GDPR, due to our overriding legitimate interest in providing quick and easy contact options and responding to your inquiry. In this case, you have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(f) GDPR.
We use your personal data only to process your inquiry. Your data will then be deleted in accordance with statutory retention periods, unless you have consented to further processing and use.
Further information on terms of service and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy .

Using WeTransfer

We use the WeTransfer service provided by WeTransfer BV (Willem Fenengastraat 19, 1096 BL Amsterdam, Netherlands; “WeTransfer”) to send you files up to 2 GB in size upon request.
This service allows us to transfer large files in high quality. To do this, we share your email address and the file to be sent with WeTransfer. WeTransfer generates a download link, which is sent to you and us via email. The data is encrypted during transmission and storage by WeTransfer and can only be accessed via the download link.
Your personal data may be transferred to WeTransfer servers in the USA and temporarily stored there (partially unencrypted). The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). WeTransfer is not certified under the TADPF. Data transfers are based, among other things, on standard contractual clauses as suitable safeguards for the protection of personal data, which can be viewed at: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de (https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_de).
Processing is based on Article 6(1)(a) GDPR with your consent, provided you have expressly agreed to the use of WeTransfer.
You can withdraw your consent at any time by notifying us, without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data protection when using WeTransfer can be found at: https://wetransfer.com/legal/privacy (https://wetransfer.com/legal/privacy).

Orders

Collection, Processing, and Transfer of Personal Data for Orders:
When you place an order, we collect and process your personal data only to the extent necessary to fulfill and process your order and to handle your inquiries. Providing this data is necessary for entering into a contract. Failure to provide this data will result in the contract not being concluded. Processing is based on Article 6(1)(b) GDPR and is necessary for the performance of a contract with you.
Your data will be transferred, for example, to shipping companies, dropshipping and fulfillment providers, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to the minimum necessary.

Your data may be transferred to third countries outside the European Union for which the EU Commission has issued an adequacy decision.

Shipping service provider

Sharing of the email address with shipping companies to inform about the shipping status

We will share your email address with the shipping company as part of the order processing, provided you have expressly consented to this during the ordering process. This sharing is for the purpose of informing you about the shipping status via email. This processing is based on Article 6(1)(a) of the GDPR with your consent. You can withdraw your consent at any time by notifying us or the shipping company, without affecting the lawfulness of processing based on consent before its withdrawal.

Cookies

Our website uses cookies. Cookies are small text files that are stored in or by the internet browser on a user's computer system. When a user visits a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string that enables the browser to be uniquely identified when the website is visited again.

Cookies are stored on your computer. Therefore, you have full control over their use. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and decide individually whether to accept them, as well as prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been stored can be deleted at any time. However, please note that you may then not be able to fully utilize all the functions of this website.

The following links provide information on how to manage (including disable) cookies in the most common browsers:
Chrome: https://support.google.com/accounts/answer/61416?hl=de (https://support.google.com/accounts/answer/61416?hl=de)
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09 (https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09)
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-allow-und-reject (https://support.mozilla.org/de/kb/cookies-erlauben-und-reject)
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac (https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac)

Technically necessary cookies

Unless otherwise stated in the privacy policy below, we only use these technically necessary cookies to make our website more user-friendly, effective, and secure. Furthermore, cookies enable our systems to recognize your browser even after you navigate to a different page and to offer you services. Some features of our website cannot be offered without the use of cookies. For these features, it is necessary that the browser is recognized even after a page change.

The use of cookies or similar technologies is based on Section 25 Paragraph 2 of the German Telemedia Act (TDDG). The processing of your personal data is based on Article 6 Paragraph 1 Letter f of the GDPR, due to our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our services.
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you.

Use of Borlabs Cookie

We use the Borlabs Cookie consent management tool from Borlabs – Benjamin A. Bornschein (Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany; “Borlabs”) on our website.
This tool allows you to grant consent to data processing via the website, in particular the setting of cookies, and to exercise your right to withdraw previously granted consent.
The data processing serves the purpose of obtaining and documenting necessary consents to data processing and thus complying with legal obligations.
Cookies may be used for this purpose. The following information may be collected, among other things: date and time of the page visit, information about the browser and device you are using, UID (randomly assigned, anonymous ID), and opt-in and opt-out data. This data will not be shared with third parties.
The data processing is carried out to fulfill a legal obligation based on Article 6 Paragraph 1 Letter c GDPR.
Further information on data protection at Borlabs can be found at: https://de.borlabs.io/borlabs-cookie/ (https://de.borlabs.io/borlabs-cookie/)

Ad tracking analysis

Use of Google Analytics 4 We use the web analytics service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website. The data processing serves the purpose of analyzing this website and its visitors, as well as for marketing and advertising purposes. To this end, Google, on behalf of the operator of this website, will use the information obtained to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The following information may be collected, among other things: IP address, date and time of page view, click path, information about the browser and device you are using, pages visited, referrer URL (website from which you accessed our website), location data, and purchase activity. Your data may be linked by Google with other data, such as your search history, your personal accounts, your usage data from other devices, and all other data that Google holds about you.

Google will shorten the IP address beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.

Google uses technologies such as cookies, web storage in the browser, and tracking pixels that enable analysis of your website usage. The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TDDG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR.

Your personal data is processed with your consent on the basis of Article 6(1)(a) GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The information generated about your use of this website is generally transmitted to and stored on a Google server in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles. Both Google and US government authorities have access to your data.

Further information on terms of use and data protection can be found at https://policies.google.com/technologies/partner-sites (https://policies.google.com/technologies/partner-sites) and at https://policies.google.com/privacy?hl=de&gl=de (https://policies.google.com/privacy?hl=de&gl=de).

Using Google Ads conversion tracking

We use the online advertising program “Google Ads” on our website and, within this framework, conversion tracking (visit action evaluation). Google Conversion Tracking is an analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; Google).
When you click on an ad placed by Google, a conversion tracking cookie is stored on your computer. These cookies have a limited lifespan, do not contain any personally identifiable information, and are therefore not used for personal identification. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to this page. Each Google Ads customer receives a different cookie. This means that cookies cannot be tracked across the websites of different Ads customers.
The information obtained using the conversion cookie is used to create conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any personally identifiable information.
Your data may be transferred to Google LLC servers in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TMG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information and Google's privacy policy can be found at: https://www.google.de/policies/privacy/ (https://www.google.de/policies/privacy/)
Use of Google AdSense
We use the AdSense function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website. The data processing serves the purpose of renting advertising space on the website and using this space to target website visitors with interest-based advertising. This function displays personalized, interest-based advertisements from the Google Display Network to visitors of the provider's website. Google uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles. Google may transfer this information to third parties if required by law or if third parties process this data on Google's behalf. Google will under no circumstances associate your IP address with other Google data.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TMG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information and Google's privacy policy can be found at: https://www.google.com/policies/technologies/ads/ (https://www.google.com/policies/technologies/ads/) and https://www.google.de/policies/privacy/ (https://www.google.de/policies/privacy/)

Plug-ins and other

Using Google Tag Manager

We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.
This application manages JavaScript and HTML tags, which are used to implement tracking and analytics tools. The data processing serves the purpose of tailoring and optimizing our website to user needs.
Google Tag Manager itself does not store cookies, nor does it process personal data. However, it enables the triggering of other tags that may collect and process personal data.
Further information on terms of use and data protection can be found here ( https://www.google.com/intl/de/tagmanager/use-policy.html ).

Integration of the Händlerbund member logo

Our website features the Händlerbund member logo (Händlerbund eV, Kohlgartenstraße 11-13, 04315 Leipzig). When you access our website, your browser automatically sends information to the Händlerbund eV server. This information is temporarily stored in a server log file for 7 days. The following information is collected automatically and stored until it is automatically deleted:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which access is made (referrer URL),
• The browser used and, if applicable, your computer's operating system, as well as the name of your internet service provider, are recorded. The temporary storage of the IP address by the system is necessary to enable delivery of the website. For this purpose, the IP address must be stored for the duration of the session. Storage in log files is carried out to ensure the functionality of the website. The data also serves to optimize the website and to ensure the security of the IT systems. This data is not stored together with other personal data. The legal basis for data processing is Article 6(1)(f) GDPR.

Use of Google Fonts

We use Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”) on our website.
The data processing serves the purpose of ensuring the consistent display of fonts on our website. To load the fonts, a connection to Google's servers is established when you access the page. Cookies may be used in this process. Your IP address and information about the browser you are using are processed and transmitted to Google. This data is not linked to your Google account.
Your data may be transferred to the USA. The EU Commission has issued an adequacy decision for the USA, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself under the TADPF and has thus committed to complying with European data protection principles.
The use of cookies or similar technologies is based on your consent pursuant to Section 25 Paragraph 1 Sentence 1 of the German Telemedia Act (TMG) in conjunction with Article 6 Paragraph 1 Letter a of the GDPR. The processing of your personal data is based on your consent pursuant to Article 6 Paragraph 1 Letter a of the GDPR. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Further information on data processing and data protection can be found at https://www.google.de/intl/de/policies/ and at https://developers.google.com/fonts/faq .

Data subject rights and storage period

Storage duration

After complete contract fulfillment, the data will initially be stored for the duration of the warranty period, then taking into account legal, in particular tax and commercial law retention periods, and then deleted after the expiry of the period, unless you have consented to further processing and use.

Rights of the data subject

Provided the legal requirements are met, you have the following rights under Articles 15 to 20 of the GDPR: the right to information, to rectification, to erasure, to restriction of processing, and to data portability.
Furthermore, under Article 21(1) of the GDPR, you have the right to object to processing based on Article 6(1)(f) of the GDPR, as well as to processing for direct marketing purposes.

Right to lodge a complaint with the supervisory authority

According to Article 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is unlawful.

You can lodge a complaint with the supervisory authority responsible for us, which you can reach using the following contact details:

State Commissioner for Data Protection Lower Saxony,
Prinzenstraße 5,
30159 Hannover,
Tel.: +49 511 1204500,
Fax: +49 511 1204599,
E-Mail: poststelle@lfd.niedersachsen.de

Right to object

If the processing of personal data listed here is based on our legitimate interest pursuant to Article 6(1)(f) GDPR, you have the right to object to this processing at any time, on grounds relating to your particular situation, with effect for the future.
Following your objection, the processing of the data in question will cease, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of establishing, exercising or defending legal claims.

Last updated: October 22, 2024